Collection: 30-day Money Back Guarantee

All of our products are covered by our “30 days money back” guarantee, which means that you can return the product within 30 days of purchase if you’re not satisfied with it for a full refund.  

All of our ‘renewed’ or ‘refurbished’ products come with a “1 year parts and functionality warranty” (This does not cover customer damage or general wear and tear).

Receiving a Refund or Exchange: Depending on the condition of the item on its arrival at our facility, you may be offered a refund, repair, or exchange.

How can I initiate a refund process?

Make sure to initiate the process within the 30 day return period for eligibility.

Contact us with your order reference and return details, and we’ll help arrange the return for you at your convenience.

How long does it usually take to receive the refunded amount?

The time it takes to receive a refunded amount can vary.

We will try to process the refund as soon as we possibly can, but it can take between 3 to 5 business days after we have received and checked the returned item.

Some refunds, especially those involving credit card transactions, may take longer due to processing times.

Customer support

Please feel free to contact us via Chat for any further enquiries.

Please check our Frequently Asked Questions section for more information.