Collection: Frequently Asked Question's

• Tracking is provided for all orders
• You’ll typically receive this number via email once your order has been dispatched, and you can enter it on the website to get real-time updates on your package’s location and estimated delivery date.

To change your shipping address after placing an order, you should:

1. Act Quickly: Contact the seller as soon as possible before the order is dispatched.
2. Customer Service: Reach out via live chat for immediate assistance.
3. Order Details: Provide your order number and the new shipping address.
4. Confirmation: Ensure you receive confirmation that the address has been updated.

Please note that in some instances we may not be able to change the address once an order is processed.

• Dell
• Apple
• Microsoft
• Hewlett Packard
• Lenovo, Sennheiser
• Perixx
• Cannon
• Sony
• Samsung
• Nvidia
• AMD
• Intel
• Crucial
• And many more.........

• Depending on the condition of the item on its arrival at our facility, you may be offered a refund, repair, or exchange.

• Make sure to initiate the process within the 30 day return period for eligibility.
• Contact us with your order reference and return details, and we’ll help arrange the return for you at your convenience.

The time it takes to receive a refunded amount can vary.

• We will try to process the refund as soon as we possibly can, but it can take between 3 to 5 business days after we have received and checked the returned item.
• Some refunds, especially those involving credit card transactions, may take longer due to processing times.

• Please feel free to contact us via Chat for any further enquiries.

As Certified IT Refurbished Specialists, we typically refurbish a wide range of tech products, including but not limited to:

• Smartphones and tablets
• Laptops and desktop computers
• Monitors and peripherals
• Servers and networking equipment
• Gaming consoles

Each product undergoes thorough testing, repair, and cleaning to ensure it meets high standards before being sold as refurbished.

Quality assurance for refurbished tech products typically involves several steps:

1. Detailed Inspection: Each item is carefully examined for any defects or damage.
2. Testing: All functions and features are tested to ensure they work as intended.
3. Cleaning: Products are cleaned to remove any dust, dirt, or signs of wear.
4. Repairing: Any faulty parts are replaced with genuine components.
5. Upgrading: Software and hardware updates are applied to bring the product up to current standards.
6. Certification: The product is certified by a qualified technician to confirm it meets specific quality criteria.
7. Warranty: A warranty is often provided to guarantee the product’s reliability post-purchase.

These steps help ensure that refurbished products are reliable and of high quality.

• We offer a 1-year warranty, on our refurbished and renewed products.
• Coverage for parts and labor in case of defects not caused by the user.
• The option to purchase an extended warranty for additional coverage.

If your refurbished item develops a problem, you should:

1. Check the Warranty: Review the warranty terms to understand what is covered.
2. Contact us: Reach out to us as soon as any issue is spotted
3. Provide Details: Be ready to describe the issue and provide any relevant purchase information.
4. Follow Instructions: We can provide troubleshooting steps or request that you return the item for repair or replacement.

Remember to act within the warranty period to ensure you’re covered.

• We aim to have your item repaired and delivered back to you within 1 week of receipt to our facility depending on the diagnosis made by our onsite team

The timeframe can be influenced by factors such as the nature of the problem, and the availability of parts.

We aim to keep you updated throughout the process for complete peace of mind.

We are also mindful of your personal Data, which is kept safe by the Data Protection Act of 2018.